Thank you for placing your order! Our typical packing and fulfillment time is 2-3 business days. However, during sales and product releases, please allow 5-10 days for processing. Standard and expedited shipping times will start once your order leaves our warehouse. Please note that orders with custom etch items may require a few extra days for fulfillment. You will receive tracking information as soon as your order ships.
For any shipping damage claims, please report them within 7 days of delivery to our support team ([email protected]), ensuring that all stickers and tags are still attached. Photo proof will be required.
Please note that HydroJug is not responsible for lost, stolen, or damaged orders, or for orders sent to incorrect addresses based on the information provided at checkout.
Additionally, unclaimed or undelivered mail that is not returned to us will not be refunded. Unclaimed or undelivered mail that is returned will be refunded minus any applicable fees.